Your questions answered.

Why should I book with Destination Sport Experiences?

·       Huge offering of events – We offer a huge selection of the best mass participation events, tours, training camps and hospitality experiences

·       Access - On many mass-participation running, cycling and triathlon events, we offer guaranteed entry into events that are sold out online

·       Reasonable prices – Our hotels are suitable for runners, cyclists and triathletes. We prioritise hotel quality and proximity to the event

·       Free Payment Plan - Our payment plan is an interest-free payment method where you will have the opportunity to spread payment for your booking

·       Local teams – Our local partners offer sustainability and experience whilst looking after you on our tours

Who are you? I’ve not heard of you before

Destination Sport Experiences is part of the Portman Travel group. We launched in October 2021. The sports division consists of the following brands:

·       Sports Breaks – fan travel and hospitality sportsbreaks.com

·       Clarity Sports – team travel trusted by football teams such as Manchester City, Chelsea and Tottenham Hotspur – Clarity Sports

·       Inspiresport – school and group sports tours – Inspire Sport

·       Amaze – global destination management – Amazedm

·       Destination Sport Experiences – this is us and we focus on mass participation events, primarily running, cycling, triathlon - Destination Sport Experiences

·       Sportive Breaks – Cycling experts Sportive breaks are part of the Destination Sport Experiences Group since spring 2022

The team behind Destination Sport Experiences have decades of experience working in the global sports travel industry. We know the major sports events inside out and understand what amateur athletes need to perform at these events. It is this insight and forethought in planning logistics that makes Destination Sport Experiences your choice in travel provider for amateur endurance and mass participation events.

What happens if my event is cancelled or postponed due to Covid?

We have you covered. Please check out our Covid guarantee here

How do I make an account?

You can open an account when making your first booking, or if you want to get ahead of the game click Register at the top of the page.

How can I reset my password?

Click on the ‘forgotten my password’ link and follow the instructions.

How does your payment plan work?

Our payment plan is an interest-free payment method where you will have the opportunity to spread payment for your booking with us in a number of instalments.

All payments must be completed before travel. Partial payments will not be refunded or honoured for future bookings. In case of a missing payment, the booking will be cancelled.

·       Payment 1: At the time of registration

·       Payment 2 Interim Payments: Will be due by X weeks as mentioned at time of booking, before your departure date

·       Payment 3 Final Payment: Will be due by 12 weeks before your departure date (unless mentioned otherwise at time of booking)

Will scheduled payments be taken automatically?

Yes, these will be taken. If there’s any problems, one of our team will get in touch so keep an eye out around the payment date.

Can I cancel my booking?

Get in touch and we’ll be able to advise on your specific booking. There’s no charge if you want to cancel within 24 hours of making a booking. After this it’ll be different depending on what you’ve booked. Take a look at our T&Cs here and see what applies to you.

Do I need to buy travel insurance?

Everyone should have travel insurance so that you can be looked after if anything goes wrong. Travel insurance covers you if anything doesn’t go to plan before you travel as well so take it out at the time of booking. Make sure that you are insured for the activities that you will undertake plus the equipment that you have with you.

Can we book from outside the UK/ overseas?

Absolutely. If there are any restrictions on regions or nationalities that we are allowed to sell to, we’ll let you know on the event web page. 

Do I need a medical certificate for my event?

You need a medical certificate issued within a year of the event date for events that take place in France and Italy. Check out our medical certification page to see which events and to print out a sample medical certificate. Medical certificates

When will I receive my hospitality tickets?

We’ll let you know in the Important Information section of the booking before taking payment. We’ll also advise in a ticket collection email on/around 14 days before the event. The most common methods are collection at the venue on the day of the event, e-ticket or by post up to a week before.

My booking says ‘pending’ what does this mean?

‘Pending’ status usually means we are checking final details of your booking or application. You will receive further updates via email once these checks have been made.

Can I check-in for my flight online?

Sometimes. It depends on the airline etc. Sit back and relax, put your feet up. We will look after this for you and outline this on your final travel itinerary.

What is the child age?

Depending on the event this may vary. Please check our website for further details.

When will I receive my final travel itinerary?

We know how much you are looking forward to the event. we’ll do our best to have to your final travel itineraries to you 5-7 days before you travel but if it’s going to take a bit longer, we’ll let you know.

I cannot walk very far, can I still attend a hospitality experience?

All of our hospitality packages are different and the facilities vary at each event. Please contact one of our experts at [email protected] or on +44 (0)161 676 0390

If anyone on your booking needs any special assistance for reduced mobility, disability or any other medical condition, please drop us a line. We can give you more information about the accessibility of different services and the assistance available from suppliers, or at venues. Availability and access to certain services/seating may be limited by the service provider so we’d like it if you’d you talk to us about what you need before booking. If you book online please add information of any special assistance you need in the ‘medical’ box.

If an event is sold out, will it go back on sale?

Probably not. We’ll have sold out of our allocation of entries or tickets and may only have new availability if someone cancels or we’re able to get more. We will put up a waitlist so please join that and you’ll be the first to hear about updates

Do you provide flights?

We may provide flights on long haul destinations (from the UK). For short haul, there is a great offering of low-cost airlines. To allow our customers all the flexibility, our tours start from the overseas airport closest to the event.

What time can I check-in at my hotel?

Check-in is usually from 3pm, but this can be different depending on the hotel you’ve chosen. If you arrive at your hotel before check in opens, you might not be able to check in straight away, but you’ll be able to store you bags so you can get your weekend started!

I’ve not received my booking confirmation email, where is it?

First thing’s first, check your spam! You can also add our email address to your address book and you will never miss an email again. Should you still have problems, please get in touch with at [email protected] or on +44 (0)161 676 0390

Do I need to qualify to enter an event?

Usually no although sometimes events such as Ultra Marathons do require you to complete a qualifying race and time. If there are any qualification requirements, we’ll let you know on the event web page.

Can I buy event entry only?

Usually, no but we do offer just the event entry on some events. We are restricted by the race organisers rules and sell event as part of a travel package. With us you receive the travel experience with the knowledge of guaranteed entry. If we are able to offer you event entry only, we will let you know on the event web page.

Can I bring family and friends?

Absolutely! Keep an eye out for discounts for non-participating friends and family. We welcome family and friends. There is always plenty to see and do on our trips and our local and Destination Sport team are there to advise all. So, whether you want to participate in the event, support and spectate or simply have a holiday you can book your Destination Sport Experience with us.

I am travelling alone, will I feel alone?

With us you will not feel alone, and you are most welcome to join any of our trips. Most travel packages have optional sightseeing tours, guided transfers to the event, event debriefings, get togethers etc and our local and Destination Sport team are there for you.