Covid-19 Guarantee

We are pleased to see that we can travel again. Some restrictions remain but it’s good to see that travel and events are happening again. We appreciate that booking travel for the future is a difficult decision for many during this time where some uncertainty remains. We want to make sure that our customers book with confidence. That’s why we’ve put our Covid guarantee in place.

The following terms only apply where a booking is directly affected by COVID-19. For all other changes and cancellations, normal terms and conditions apply. 

Our Covid guarantee does not cover every scenario so we want to make sure you’re aware of instances where we may not be able to assist you, to help you make the right choice about your travel plans.

1. If the event you have booked is cancelled or changes its dates:

a. A full refund will be available for all the elements of a travel package booked with Destination Sport Experiences*

and

b. The option to move to another event will be offered if available, rather than taking the refund

*Hospitality tickets and event entries will only be refunded or rolled over to the next event if the organisers allow this.

We’ll communicate your options to you by email within 48-hours of the event details changing in this way. We’ll let you know if there is an alternative option and how to go about making the change or requesting your money back. 

On some occasions, we may not be able to offer an alternative event. If this happens, we’ll let you know by email, and automatically refund the card used to make your payments to us. 

Refunds and amendments will be complete within 14 days of us letting you know about a change or cancellation. 

You will not be obliged to take any alternative offered if the event has changed or been cancelled. A refund will always be available but some elements like tickets and entries may be excluded from this. 

We can only refund for elements of any trip booked with Destination Sport Experiences.  If you have booked travel, accommodation, or any other associated arrangements independently to supplement your package with us then we are unable to offer any form of refund or compensation should your supplier be unable to offer you cancellation in case of an event not going ahead. 

Please note that if you have booked travel or accommodation independently of Destination Sport Experiences and this is cancelled or changed but the event or trip we’ve booked for you is still operational, full cancellation charges and amendment fees will apply if you cancel with us.

2. If an element of your trip is cancelled by our supplier (other than the event itself):

a. We’ll offer a suitable alternative, in line with our terms and conditions under section 17:

Changes: If we make a minor change to your itinerary, we’ll make reasonable efforts to inform you as soon as is reasonably possible if there is time before your departure but we’ll have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used may be subject to change.

b. If we cannot offer a suitable alternative, or if the alternative on offer constitutes a significant change, we’ll offer a full refund.  You can choose to accept the significant change if you wish, however compensation for accepting such a change will not be granted in these circumstances. 

A significant change includes:

(a) A change of accommodation area for the whole or a significant part of your time away*.

(b) A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away*. 

(c) A change of outward departure time or overall length of your arrangements by more than 12 hours. 

(d) A change of UK departure airport except between: 

I. The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend 

II. The South Coast airports: Southampton, Bournemouth and Exeter

III. The South Western airports: Cardiff and Bristol 

IV. The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield

V. The Northern airports: Liverpool, Manchester and Leeds Bradford 

VI. The North Eastern airports: Newcastle and Teesside 

VII. The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen 

(e) A significant change to your itinerary, missing out one or more event entirely. 

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we’ll contact you again to request notification of your choice. If you fail to respond again, we’ll assume that you have chosen to accept the change or alternative booking arrangements. 

If the alternative offered is not considered a ‘significant change’ in our terms and conditions but you still wish to cancel, normal cancellation charges will apply. 

We can only refund for elements of any trip booked with Destination Sport Experiences. If you have booked travel, accommodation, or any other associated arrangements independently to supplement your package, we are unable to offer any form of refund or compensation should your supplier be unable to offer you a refund in case of an event not going ahead.

Please note that if you have booked travel or accommodation independently of Destination Sport Experiences and this is cancelled or changed but the event or trip we’ve booked for you is still operational, full cancellation charges and amendment fees will apply.

3. Quarantine

As our trips and events operate across the World and are attended by customers also from across the World, we are not able to offer protection for bookings where quarantine is enforced either on arrival in your destination or on arrival back home following your trip if the travel and/or event is going ahead as planned.

We can however look at each booking on a case-by-case basis and may be able to change your booking to an alternative event with no amendment fees (subject to price and availability of the new arrangement). This will depend entirely on whether we are able to recoup the cost of your trip/event at the point in time in which you contact us. 

If you find yourself subject to quarantine either at home or at your destination, and this will affect a booking you already have with us, please contact us at [email protected] or on +44 (0)161 676 0390 to discuss this further. We’ll help as much as we possibly can.